Comcast Says It’s Tripling Size Of Social Media Customer Service Team

Social Media Service – Comcast has been responding to customer complaints on Twitter and Facebook for years, but that didn’t help the company get out of the basement of customer satisfaction ratings — not just for cable and Internet providers, but for all U.S. companies. And now that Comcast is trying to merge with the one consumer-facing business with a worse reputation, it says it is making an investment to improve its social media customer

British Airways confirms thousands of frequent-flyer accounts hacked

British Airways Hacked – British Airways is the latest high-profile company to fall victim to a large-scale hack. The company confirmed on Sunday that a security breach affected tens of thousands of its users’ frequent-flyer accounts. The UK-based airline confirmed that users’ personal data, such as travel history and credit card information, have not been viewed or stolen. However, British Airways has temporarily frozen affected accounts, and said some people may not be able to access

Jaeger LeCoultre’s Newest Master Calendar Watch Is out of This World

Jaeger-LeCoultre – Jaeger-LeCoultre recently introduced a new variation of its Master Calendar watch that pairs the astronomical timepiece with a visually fascinating dial crafted from a meteorite. Each dial is carved from a single slab of a meteorite that was discovered in Sweden and is believed to have originated from the asteroid belt between Mars and Jupiter. Because of the chaotic internal structure of the meteorite, no two dials will look exactly the same. The artisans at

The Bell 525 Relentless Helicopter Cabin Is Worthy of a Bond Villain

Bell 525 Relentless – The Bell 525 Relentless super-medium-class helicopter—now in development and expected to fly for the first time this spring—was designed to meet the grueling demands of offshore oil operations, but it also will be available with a variety of luxurious cabin interiors. The 525’s commodious 88-square-foot cabin can be equipped with the sorts of technology and entertainment amenities more commonly found aboard private jets, expanding what is possible for private helicopter travelers. New images

Everything you need to know about the changes coming to Facebook

Facebook Changes – Facebook announced a series of features and updates at its annual F8 Developer Conference in San Francisco on Wednesday, and while the news is mostly targeted for developers and app designers right now, it could eventually mean big things for Facebook users. CEO Mark Zuckerberg kicked off the two-day long conference with a major update to Facebook Messenger, the social network’s chatting tool. Users will be able to send photos, GIFs, music

Tesla basically just ignited the driverless car era

Tesla Driverless Car – The computer-controlled driverless car is barreling down the road of the future towards us. We’ve known this for a long time, but the speed and the matter-of-factness with which it is moving from prototype to actual product still has the power to give you whiplash. That became clear on Thursday, when Elon Musk offered a classic example of what journalists call “burying the lede.” He had called a press conference on

The future of farming: drones, robots and GPS

Farmers Drones – Today’s agriculture has transformed into a high-tech enterprise that most 20th-century farmers might barely recognize. After all, it was only around 100 years ago that farming in the U.S. transitioned from animal power to combustion engines. Over the past 20 years the global positioning system (GPS), electronic sensors and other new tools have moved farming even further into a technological wonderland. Beyond the now de rigeur air conditioning and stereo system, a modern